Why hire from the Philippines?
Tasks
Create detailed business plans designed to attain predetermined goals and quotas
Manage the entire sales cycle from finding a client to securing a deal
Unearth new sales opportunities through networking and turn them into long-term partnerships
Present products to prospective clients
Provide professional after-sales support to maximize customer loyalty
Remain in regular contact with clients to understand and meet their needs
Respond to complaints and resolve issues to the customer’s satisfaction and maintain the company’s reputation
Negotiate agreements and keep records of sales and data
Advise clients on creating profitable processes
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Qualifications
Proven experience as an Account Executive, or similar sales/customer service role
Knowledge of market research, sales, and negotiating principles
Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
Excellent communication/presentation skills, negotiation skills, and ability to build relationships
Organizational and time-management skills
Enthusiastic and passionate
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
A customer-oriented attitude
Problem-solving aptitude
Ability to work well with a team
Manpower Genius is a headhunting and recruitment agency for UK & US companies looking for remote staff. We specialize in recruiting professionals for the latest jobs in the US, UK, Europe and Canada.
Bournemouth, Dorset, England, UK
BSA Twin Tower, Bank Drive, Ortigas Center, Mandaluyong, PH
