The landscape of customer service is undergoing a significant transformation. Artificial intelligence (AI) is rapidly automating routine tasks, freeing human agents to focus on more complex issues. This shift presents exciting new opportunities in the customer service sector, particularly within AI businesses.

Why AI Businesses Need Human Customer Service

While AI chatbots and virtual assistants are adept at handling basic inquiries, they often lack the nuance and emotional intelligence needed to navigate complex customer interactions. Human agents, on the other hand, can build rapport, empathise with customer concerns, and provide personalised solutions, all of which are crucial for building customer loyalty and trust.

Here’s a closer look at some key customer service roles in AI businesses, highlighting the value they bring:

1. AI Customer Success Specialist

• Responsibilities: Guides customers through integrating and using AI products, troubleshoots technical issues, and ensures customer satisfaction.
• Why AI Businesses Need Them: These specialists bridge the gap between cutting-edge technology and real-world application. Their deep understanding of both AI and customer needs is essential for maximizing customer success.
• Average Monthly Salary (GBP/EUR vs. PHP): £3,500- £4,500 (EUR 4,000- EUR 5,200) vs. Philippines £620 – £700

2. AI Chatbot Trainer & Quality Assurance Specialist

• Responsibilities: Develops training data for chatbots, ensures accurate responses, and monitors chatbot performance to continuously improve user experience.
• Why AI Businesses Need Them: The effectiveness of AI chatbots hinges on the quality of training data. These specialists play a critical role in ensuring chatbots provide accurate and helpful interactions.
• Average Monthly Salary (GBP/EUR vs. PHP): £2,800- £3,800 (EUR 3,200- EUR 4,400) vs. Philippines £620 – £700

3. AI Community Manager

• Responsibilities: Cultivates a thriving online community for AI product users, fosters communication, addresses customer concerns, and gathers valuable feedback.
• Why AI Businesses Need Them: Building a strong user community is key to promoting adoption and gathering valuable insights. Community managers foster a sense of belonging and act as a bridge between customers and the development team.
• Average Monthly Salary (GBP/EUR vs. PHP): £2,500- £3,500 (EUR 2,900- EUR 4,000) vs. Philippines £600 – £700

The Remote Revolution: Building a Global Customer Service Team

The rise of AI and remote working tools has opened doors for businesses to build geographically diverse customer service teams. Here’s why hiring remote customer service personnel, particularly from the Philippines, can be a win-win situation:

• Cost-Effectiveness: Salaries for skilled customer service professionals in the Philippines are significantly lower compared to the UK and Europe. This allows businesses to optimise costs while maintaining high-quality service.
• Multilingual Talent Pool: The Philippines boasts a highly educated workforce with a strong command of English. This opens doors to providing exceptional customer service to a global audience.
• Diverse Skillsets & Time Zone Advantages: Building a remote team allows companies to tap into a wider talent pool, accessing individuals with unique skillsets and experiences. Additionally, strategically placed remote teams can offer 24/7 customer support.

The Future of Customer Service is Human-AI Collaboration

AI is undoubtedly changing the customer service landscape. However, it’s important to remember that AI serves to augment human capabilities, not replace them. By embracing a human-AI partnership and building remote, diverse customer service teams, AI businesses can ensure they deliver exceptional customer experiences while optimising costs and staying ahead of the curve.

Advantages of Using Manpower Genius:

• Expertise & Efficiency: Headhunters like Manpower Genius specialize in recruitment. They have a vast network of qualified candidates, saving you significant time and effort in sourcing applicants.
• Cultural Understanding: Manpower Genius understands the Philippine job market and cultural nuances. They can effectively screen candidates for the specific needs of your British and European business.
• Compliance & Legality: They handle legalities like visa applications and employment contracts, ensuring a smooth and compliant hiring process.
• Time Savings: Focus on running your business! Manpower Genius takes care of the entire recruitment process, allowing you to concentrate on core operational tasks.

Why Not Recruit Yourself?

• Time Commitment: Self-recruiting can be a lengthy process involving advertising, screening resumes, conducting interviews, and following up with candidates. Manpower Genius takes care of everything, saving you valuable time.
• Limited Network: Unless you have existing connections in the Philippines, it’s difficult to source a wide pool of qualified candidates. Manpower Genius has a broad network to find the best fit.
• Expertise Gap: Manpower Genius possesses expertise in recruitment best practices attracting more applicants andtalents. Recruiting yourself might lead to overlooking qualified candidates or missing skills that are necessary.

Hiring Filipino CSRs through a headhunter like Manpower Genius offers a cost-effective solution with a talented pool of candidates. Their expertise and time-saving resources ensure a streamlined and compliant recruitment process, allowing you to focus on your business.