Why hire from the Philippines?
Tasks
Respond to customer queries in a timely and accurate way via chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal databases with information about issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Experience as a Live Chat Agent or similar CS role
Familiarity with the industry is a plus
Experience using help desk software, knowledge bases, and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Manpower Genius is a headhunting and recruitment agency for UK & US companies looking for remote staff. We specialize in recruiting professionals for the latest jobs in the US, UK, Europe and Canada.
Bournemouth, Dorset, England, UK
BSA Twin Tower, Bank Drive, Ortigas Center, Mandaluyong, PH
